ETD-014 – Provider Safety Guidelines

Plain Language Summary

EmergencyTireDelivery.com (“ETD”) recognizes that many marketplace providers perform services in dynamic roadside environments where moving traffic, weather conditions, limited visibility, and other hazards may be present.

These Provider Safety Guidelines promote a safety-first culture throughout the ETD Marketplace. While providers remain independent businesses responsible for their own operations and compliance with applicable laws, ETD encourages every provider to make safety the highest priority during every service call.

1. Purpose

The purpose of these Guidelines is to promote safe working practices for providers offering products and services through the ETD Marketplace.

Safety protects providers, customers, passengers, and the traveling public.

2. Safety First

No product, service, sale, or deadline is more important than human safety.

Providers should evaluate every service location before beginning work and should not perform services when conditions present an unreasonable risk to themselves, the customer, or others.

3. Work Area Assessment

Before beginning work, providers should reasonably assess the service location, including:

Traffic conditions
Available working space
Roadway surface
Vehicle stability
Weather conditions
Visibility
Lighting
Nearby hazards
Appropriate equipment

If conditions are unsafe, providers should work with the customer to identify a safer location whenever reasonably possible.

4. High-Visibility Apparel

Providers are strongly encouraged to wear high-visibility safety apparel appropriate for roadside work, particularly when operating near moving traffic or in reduced visibility.

High-visibility clothing helps improve worker visibility and contributes to a safer work environment.

5. Warning Devices

Whenever appropriate and permitted by law, providers are encouraged to use warning devices that help alert approaching motorists, including:

Hazard warning lights
Amber strobe warning lights
Reflective warning triangles
Traffic cones
Other approved safety equipment

Providers should comply with all applicable laws regarding roadside safety equipment.

6. Vehicle Positioning

Service vehicles should be positioned in a manner that promotes safety whenever practical and consistent with applicable laws.

Providers should avoid creating unnecessary hazards for customers, themselves, or other motorists.

7. Safe Work Practices

Providers should:

Use appropriate tools and equipment.
Follow manufacturer recommendations whenever applicable.
Secure vehicles before lifting.
Verify vehicle stability before beginning tire removal or installation.
Maintain awareness of surrounding traffic throughout the service.

8. Customer Safety

Providers should encourage customers to remain in a safe location while work is being performed.

Children, passengers, and pets should be kept away from the immediate work area whenever practical.

9. Communication

Providers should communicate clearly regarding:

Arrival updates
Safety concerns
Service limitations
Unexpected conditions
Changes that may affect the service
Inform customer what the service vehicle looks like

Good communication contributes to both safety and customer confidence.

10. Refusing Unsafe Work

Providers should never feel obligated to perform work when they reasonably believe conditions present an unacceptable safety risk.

Whenever practical, providers should explain the concern to the customer and discuss safer alternatives.

11. Emergency Situations

If a provider encounters an accident, medical emergency, fire, hazardous materials, criminal activity, or any situation requiring immediate public assistance, emergency services should be contacted without unnecessary delay by dialing 911 to inform the local police department.

12. Training and Preparedness

ETD encourages providers to maintain the knowledge, skills, equipment, and preparation necessary to perform services safely and professionally.

Continuous learning and preparedness contribute to improved customer service and safer roadside operations.

13. Independent Responsibility

Providers participating in the ETD Marketplace operate as independent businesses.

Each provider remains solely responsible for:

Workplace safety
Employee safety
Compliance with applicable laws and regulations
Required licenses, permits, certifications, and insurance
Safe operation of vehicles and equipment

Nothing in these Guidelines creates an employment relationship or transfers responsibility from the provider to ETD.

14. ETD’s Commitment to Roadside Safety

ETD believes that safety is a shared responsibility.

By promoting safe work practices, honest communication, and professional judgment, providers help protect themselves, their customers, and everyone who shares the roadway.

Guiding Principle

Professional service begins with professional safety. Every successful roadside service should be performed with careful planning, sound judgment, clear communication, and an unwavering commitment to protecting people first.