ETD-022 – Cybersecurity Policy

Plain Language Summary

EmergencyTireDelivery.com (“ETD”) recognizes that cybersecurity is essential to maintaining a trusted online marketplace.

ETD is committed to protecting marketplace systems, information, and services through reasonable administrative, technical, and organizational safeguards that support the confidentiality, integrity, and availability of marketplace operations.

Cybersecurity is an ongoing process that requires continuous improvement, responsible technology management, and shared awareness among everyone who participates in the ETD Marketplace.

1. Purpose

The purpose of this Policy is to establish ETD’s commitment to maintaining a secure online marketplace through responsible cybersecurity practices and continuous risk management.

Effective cybersecurity helps protect customers, providers, marketplace operations, and business information while supporting confidence in the ETD Marketplace.

2. Scope

This Policy applies to the technology, systems, networks, software, services, and information that support the ETD Marketplace, including but not limited to:

Marketplace websites
Provider accounts
Customer accounts
Administrative systems
Databases
Cloud services
Communication systems
Mobile access
Connected technologies

3. Cybersecurity Principles

ETD seeks to maintain cybersecurity practices that are:

Proactive
Risk-based
Continuously improving
Appropriate for marketplace operations
Consistent with applicable legal requirements
Supportive of customer and provider confidence

4. Security Objectives

ETD seeks to:

Protect marketplace information.
Reduce cybersecurity risks.
Support reliable marketplace operations.
Prevent unauthorized access where reasonably possible.
Detect and respond to security events.
Continuously strengthen cybersecurity practices.

5. Security Measures

ETD may implement appropriate security measures, including practices such as:

Identity and access controls
Encryption where appropriate
Software updates and maintenance
Network security controls
System monitoring
Backup procedures
Vulnerability management
Multi-factor authentication where practical
Security logging
Administrative safeguards

Specific technologies and security controls may change as cybersecurity practices evolve.

6. Shared Responsibility

Cybersecurity is a shared responsibility.

Customers and providers are encouraged to:

Protect account credentials.
Use strong passwords.
Enable additional security features when available.
Keep their own devices secure.
Report suspected security concerns promptly.
Exercise caution when responding to unexpected communications requesting sensitive information.

7. Third-Party Services

ETD may utilize trusted third-party technology providers to support marketplace operations.

When practical, ETD seeks to work with service providers that maintain appropriate security practices consistent with the services they provide.

8. Incident Response

If ETD becomes aware of a cybersecurity incident affecting marketplace operations, ETD may investigate the matter and take reasonable actions to:

Protect marketplace systems.
Limit potential impact.
Restore affected services.
Improve future security measures.
Comply with applicable legal obligations.

9. Continuous Improvement

Cybersecurity threats continue to evolve.

ETD periodically reviews and improves its cybersecurity practices based upon:

Technology advancements
Industry standards
Operational experience
Risk assessments
Marketplace growth
Lessons learned from security events

10. Privacy

Cybersecurity supports, but does not replace, ETD’s commitment to protecting personal information.

The collection, use, retention, and disclosure of personal information remain governed by ETD’s Privacy Policy and applicable law.

11. No Absolute Security

While ETD is committed to maintaining appropriate cybersecurity practices, no online system can guarantee absolute protection against every possible threat.

ETD continually works to reduce risk, strengthen security, and improve the resilience of the marketplace through responsible technology management and ongoing improvement.

Guiding Principle

Cybersecurity is fundamental to maintaining trust in the ETD Marketplace. Through responsible technology management, continuous improvement, and shared awareness, ETD seeks to protect its marketplace, support reliable operations, and safeguard the information entrusted to it.