ETD-011 – Provider Standards & Code of Professional Conduct
Plain Language Summary
EmergencyTireDelivery.com (“ETD”) is committed to building a marketplace founded on professionalism, safety, honesty, and customer trust.
This Code of Professional Conduct establishes the standards of behavior expected from all marketplace providers. By participating in the ETD Marketplace, providers agree to conduct themselves in a manner that reflects positively on their businesses, their customers, and the ETD community.
1. Purpose
The purpose of this Code is to promote consistent professional standards throughout the ETD Marketplace.
Professional conduct helps create a safer, more reliable, and more trustworthy experience for motorists seeking emergency tire delivery, mobile tire installation, roadside tire services, and related products and services.
2. Our Professional Commitment
Providers are expected to conduct business with:
- Integrity
- Honesty
- Professionalism
- Courtesy
- Respect
- Transparency
- Accountability
- Safety
These principles form the foundation of the ETD Marketplace.
3. Customer First
Providers should make reasonable efforts to place the customer’s interests at the center of every transaction.
This includes:
- Communicating clearly.
- Treating customers respectfully.
- Providing accurate information.
- Helping customers understand available options.
- Avoiding unnecessary pressure or misleading sales practices.
4. Honest Communication
Providers should communicate truthfully regarding:
- Pricing
- Product availability
- Estimated arrival times
- Inventory condition
- Services offered
- Service limitations
- Expected completion times
Customers should not be intentionally misled through inaccurate statements or unrealistic promises.
5. Professional Appearance
When interacting with customers, providers are encouraged to present themselves professionally.
Examples include:
- Appropriate work attire.
- Clean work vehicles whenever reasonably practical.
- Organized equipment.
- Professional communication.
- Respectful language.
Professional appearance contributes to customer confidence.
6. Roadside Safety
Safety is a core value of the ETD Marketplace.
Providers should make reasonable efforts to conduct roadside operations safely by following applicable laws, using appropriate warning devices where required, wearing high-visibility apparel when appropriate, and evaluating whether conditions are safe before beginning work.
If a location presents an unreasonable safety risk, providers should explain the concern to the customer and work toward a safer alternative whenever reasonably possible.
7. Respect for Customers
Providers should treat every customer with dignity and respect regardless of:
- Vehicle type
- Location
- Age
- National origin
- Language
- Disability
- Gender
- Race
- Religion
- Economic circumstances
Professional service should be provided fairly and courteously.
8. Respect for Other Providers
ETD encourages healthy competition based on:
- Service quality
- Professionalism
- Reliability
- Customer satisfaction
Providers should avoid knowingly making false or misleading statements about competitors or engaging in conduct intended solely to interfere with another provider’s legitimate business relationships.
9. Accurate Listings
Providers are responsible for ensuring that their marketplace listings remain accurate regarding:
- Inventory
- Pricing
- Business hours
- Contact information
- Service areas
- Available services
Maintaining accurate listings strengthens customer trust and marketplace reliability.
10. Continuous Improvement
Providers are encouraged to:
- Improve customer service.
- Maintain current business information.
- Enhance professional knowledge.
- Respond constructively to customer feedback.
- Strive for continuous improvement.
11. Accountability
Providers remain responsible for their own businesses and professional conduct.
Participation in the ETD Marketplace carries the expectation that providers will uphold the principles described in this Code while interacting with customers and other marketplace participants.
Guiding Principle
Professionalism is demonstrated through actions, not promises. Every interaction reflects not only on the provider, but also on the reputation of the ETD Marketplace. By conducting business with honesty, respect, transparency, and a commitment to safety, providers help strengthen customer confidence and contribute to a marketplace built on trust.