ETD-016 – Marketplace Dispute Resolution Policy

Plain Language Summary

EmergencyTireDelivery.com (“ETD”) strives to promote positive relationships between customers and independent marketplace providers.

While ETD is not a party to transactions between customers and providers, ETD encourages respectful communication, good-faith problem solving, and reasonable efforts to resolve disagreements whenever possible.

This Policy describes ETD’s general approach to marketplace disputes.

1. Purpose

The purpose of this Policy is to encourage fair, respectful, and timely resolution of disagreements that may arise between customers and providers using the ETD Marketplace.

Maintaining trust requires cooperation, professionalism, and open communication from everyone involved.

2. Scope

This Policy applies to disputes relating to products or services offered through the ETD Marketplace, including but not limited to:

Tire sales
Emergency tire delivery
Mobile tire installation
Wheel and rim sales
Heavy truck tire services
Other marketplace services

3. Independent Transactions

Marketplace providers operate as independent businesses.

Unless expressly stated otherwise, transactions are entered into directly between the customer and the provider.

ETD is not the seller, installer, or service provider and does not assume responsibility for the performance of independent providers.

4. Direct Communication

Customers and providers are encouraged to communicate directly and respectfully to resolve concerns before requesting ETD’s assistance.

Many misunderstandings can be resolved quickly through courteous communication and clarification.

5. Good-Faith Resolution

ETD encourages both customers and providers to approach disagreements in good faith by:

Listening respectfully
Sharing accurate information
Remaining professional
Seeking practical solutions
Avoiding unnecessary escalation

6. Requesting ETD Assistance

If a dispute cannot be resolved directly, either party may notify ETD.

When appropriate, ETD may review available information to determine whether the matter involves potential violations of ETD Marketplace Policies or Standards.

7. ETD’s Role

ETD may, at its discretion:

Request additional information
Review marketplace records
Encourage communication between the parties
Evaluate compliance with ETD Marketplace Policies
Recommend corrective actions relating to marketplace participation

ETD does not guarantee any particular outcome and generally does not determine civil liability, legal rights, or financial responsibility between customers and providers.

8. Professional Conduct During Disputes

Customers and providers are expected to remain professional throughout the dispute resolution process.

Harassment, abusive language, threats, discrimination, intimidation, or knowingly false statements are inconsistent with ETD Marketplace Standards.

9. Accurate Information

Participants should provide truthful and complete information when requesting ETD’s assistance.

Knowingly submitting false or misleading information may affect ETD’s review of the matter and may result in appropriate marketplace action.

10. Marketplace Improvement

Constructive feedback received during dispute reviews may help ETD improve marketplace policies, standards, educational resources, and platform features.

11. Compliance With Law

Nothing in this Policy limits the ability of customers or providers to exercise any rights available under applicable law.

Participants remain responsible for complying with all applicable legal obligations.

Guiding Principle

Most disagreements can be resolved through honest communication, mutual respect, and a shared commitment to finding practical solutions. ETD encourages cooperation and professionalism while supporting a marketplace built on trust and accountability.