ETD-020 – Records Retention & Information Management Policy

Plain Language Summary

EmergencyTireDelivery.com (“ETD”) creates and maintains certain business records to operate, improve, and protect the ETD Marketplace.

ETD seeks to retain information only for as long as it is reasonably necessary for business operations, legal compliance, customer support, marketplace integrity, and other legitimate business purposes.

This Policy describes ETD’s general approach to managing marketplace records and information.

1. Purpose

The purpose of this Policy is to establish principles for the responsible creation, maintenance, retention, and disposal of records generated in connection with the ETD Marketplace.

Effective information management supports operational efficiency, transparency, accountability, and compliance with applicable law.

2. Scope

This Policy applies to records relating to the operation of the ETD Marketplace, including but not limited to:

Marketplace listings
Provider registrations
Customer communications
Support requests
Verification records
Billing and subscription records
Marketplace policies
Operational records
Educational materials
Internal administrative records

3. Information Management Principles

ETD seeks to manage information in a manner that is:

Organized
Accurate
Secure
Accessible to authorized personnel
Consistent with applicable legal requirements
Supportive of marketplace operations

4. Record Retention

Records may be retained for different periods depending on their purpose, legal requirements, operational needs, or business value.

ETD may retain records for purposes including:

Customer support
Marketplace integrity
Fraud prevention
Legal compliance
Financial reporting
Security
Business continuity
Historical reference

5. Record Disposal

When records are no longer reasonably necessary, ETD may securely delete, archive, anonymize, or otherwise dispose of information in accordance with applicable law and business needs.

6. Accuracy

ETD encourages providers and customers to maintain accurate and current information.

Accurate records contribute to a reliable marketplace and improved customer experience.

7. Confidentiality

Records containing confidential or personal information should be handled in accordance with ETD’s Privacy Policy, applicable law, and appropriate security practices.

Access to sensitive information should be limited to authorized personnel or service providers with a legitimate business need.

8. Legal Requirements

Certain records may be retained for longer periods when required by:

Applicable law
Court order
Government request
Regulatory obligations
Ongoing investigations
Contractual commitments

9. Continuous Improvement

ETD may periodically review its information management practices and make improvements as technology, legal requirements, and business operations evolve.

Guiding Principle

Responsible information management helps preserve trust, supports efficient operations, and contributes to a secure, reliable, and transparent marketplace for everyone who uses ETD.