ETD-021 – Business Continuity & Disaster Recovery Policy

Plain Language Summary

EmergencyTireDelivery.com (“ETD”) recognizes that customers and providers may depend on the marketplace during unexpected roadside emergencies, including evenings, weekends, holidays, and severe weather.

While uninterrupted service cannot be guaranteed, ETD is committed to maintaining reliable marketplace operations, preparing for unexpected disruptions, and restoring essential services as efficiently as reasonably possible.

This Policy describes ETD’s general approach to business continuity and disaster recovery.

1. Purpose

The purpose of this Policy is to establish principles that support the continued operation and recovery of the ETD Marketplace following unexpected events that may affect marketplace availability.

Business continuity planning helps ETD continue serving customers and providers while protecting marketplace information and operational integrity.

2. Scope

This Policy applies to the operational systems, technology, information, and business processes used to support the ETD Marketplace.

Examples include:

Marketplace website
Search functionality
Provider listings
Customer access
Administrative systems
Communication systems
Operational records
Supporting technology services

3. Continuity Objectives

ETD seeks to:

Maintain reliable marketplace availability.
Reduce the impact of operational disruptions.
Protect important marketplace information.
Restore essential marketplace functions as efficiently as reasonably possible.
Continuously improve operational resilience.

4. Types of Disruptions

Business disruptions may result from circumstances including, but not limited to:

Power outages
Internet or network interruptions
Hardware or software failures
Cloud service interruptions
Cybersecurity incidents
Natural disasters
Severe weather
Human error
Other unforeseen operational events

5. Operational Preparedness

ETD seeks to support business continuity through practices such as:

Reliable hosting infrastructure.
Appropriate system backups.
Redundant technology where practical.
Security monitoring.
Software maintenance.
Regular operational reviews.
Documented operational procedures.

Specific technical measures may evolve as technology and business needs change.

6. Data Protection

ETD seeks to protect marketplace information through reasonable administrative, technical, and organizational safeguards consistent with ETD’s Privacy Policy, Cybersecurity Policy, and applicable law.

Backups and recovery procedures may be maintained to support restoration of important marketplace information when appropriate.

7. Service Restoration

When disruptions occur, ETD seeks to restore essential marketplace services in an orderly and efficient manner.

Recovery priorities may include:

Marketplace availability
Customer access
Provider listings
Search functionality
Account access
Administrative operations

Recovery activities may vary depending on the nature and scope of the disruption.

8. Communication

When appropriate, ETD may communicate significant operational disruptions through available communication channels.

Communications may include:

Service status updates
Estimated restoration information when reasonably available
Operational notices
Customer support information

9. Continuous Improvement

Business continuity planning is an ongoing process.

ETD may periodically review and improve its continuity practices based upon:

Operational experience
Technology improvements
Marketplace growth
Security developments
Industry best practices

10. Shared Responsibility

Providers remain responsible for maintaining the continuity of their own independent business operations.

ETD’s continuity planning does not replace each provider’s responsibility to manage their own business, inventory, equipment, communications, employees, subcontractors, or emergency preparedness.

11. Reasonable Efforts

ETD is committed to making reasonable efforts to maintain and restore marketplace operations.

However, no online platform can guarantee uninterrupted availability under every circumstance.

Nothing in this Policy creates a contractual guarantee of continuous service.

Guiding Principle

Resilient marketplaces are built through preparation, responsible planning, and continuous improvement. ETD is committed to supporting reliable marketplace operations while adapting to changing technologies, business needs, and unforeseen challenges.